Skip to main content
Vanto Player Logo

Refund Policy

Last updated: July 2026

Important Disclaimer Before Buying

Vanto Player is a Media Player. It does NOT include any content, channels, playlists, or VODs. By activating the application, you agree that you are paying solely for the media player software, and that you have your own media to play.

1. Non-Refundable Scenarios

We strictly do not issue refunds for the following reasons:

  • "I thought channels were included." - We clearly state across the website and within the app that no content is provided.
  • "My playlist isn't working." - We are not responsible for third-party playlists or server issues from your content provider.
  • "I changed my mind / I don't need it anymore." - As this is a digital software license, all sales are final.
  • "I bought it for the wrong MAC address." - Please ensure you type your MAC address correctly during activation.

2. Eligible Scenarios for Refunds

Refunds will only be considered under the following circumstances:

  • You made a duplicate payment by mistake.
  • A technical error on our payment gateway caused you to be charged without receiving activation.

3. Requesting a Refund

If you meet the eligibility criteria, you must contact our support team within 7 days of the transaction. Please provide your MAC address, transaction ID, and the reason for the request.

Contact Email: support@vantoplayer.com